Shop safely with my selleria

Useful tips for shopping safely online and recognising My Selleria’s official channels

Shopping online is a simple and convenient way to find everything you need for your horse, rider and stable. To shop with peace of mind, it is important to pay attention to a few details and always choose reliable sales channels. At My Selleria, we believe that trust and transparency are the foundation of every purchase.

That is why we want to share some useful tips to help you recognise potential online scams, protect your data and make informed purchases.

Our most important advice? When shopping with My Selleria, always start from our official website.
 

How to recognise My Selleria’s official website

When searching for a product online, always check that you are on the correct website before placing an order or entering your personal and payment details. My Selleria’s official websites for online purchases from foreign countries are:
- For extra-Italy European countries: www.myselleria.com
- For United Kingdom: www.myselleria.co.uk
- For USA: www.myselleria.us

Carefully check the address displayed in your browser’s address bar. A fake website may use a name, logo, images or graphics similar to those of a well-known website or shop without actually being connected to that business.

Remember that the presence of the My Selleria name, our logo or images of our products is not, on its own, a guarantee of authenticity. To check that you are visiting the genuine website, you can type our website address directly into your browser or use trusted links.

What to look out for when shopping online

A few simple precautions can help you recognise potentially risky situations, whether you are shopping on My Selleria or any other e-commerce website.

1. 1. Be wary of offers that seem too good to be true
   Exceptionally low prices, very large discounts or promotions presented as unmissable deals may be used to attract shoppers to unreliable websites.
   Before buying, compare the product information, check the seller’s identity and read the Terms and Conditions of Sale carefully. A good price is not necessarily suspicious, but it is always worth checking it carefully.
    
2. 2. Check the website address carefully
   Look out for differences in the web address, such as additional words, altered characters or unusual domain extensions.
   Even if a website looks professional and very similar to the original, it may have been created to imitate a genuine shop. Do not rely solely on its graphics, appearance or logo: always check the full address too. HTTPS and the padlock symbol indicate that the connection is secure, but they do not, on their own, guarantee that the website is legitimate. 
    
3. 3. Be careful with emails, messages and social media advertising
   You may receive emails, text messages or social media messages promoting discounts, requesting payments or inviting you to click a link to complete an order. Before proceeding, check the sender and inspect the link. If in doubt, avoid clicking and go directly to the official website by typing its address into your browser.
   The same principle applies to advertisements and social media pages: the presence of a brand’s logo or name does not prove that the content was published by the brand owner
    
4. 4. Check the seller’s information
   A reliable online shop should provide clear company information, contact details, terms and conditions of sale, payment methods and return procedures.
   Before completing a purchase, take a moment to check these details. If the information is missing, unclear or contradictory, it is best to investigate further before proceeding. 
    
5. 5. Protect your personal and payment details
   Use strong, different passwords for your accounts and never share your login details or the security codes you receive to authorise a payment. Always check the amount and transaction details before confirming.
   If you receive unexpected requests for payment or confidential information, verify that they are genuine through an independent channel. 
    
6. 6. Keep order confirmations and receipts
   After making a purchase, keep the confirmation email, order summary and payment receipt. These documents can help you check the details of your purchase and request assistance if needed. 
    

How to shop with peace of mind on My Selleria

To make an informed purchase through our official channel, follow these simple guidelines: 

• • Visit our official website: for purchases in Italy, go directly to www.myselleria….
• • Check your order details: review the selected items, prices, shipping costs and total amount before confirming.
• • Use the payment methods available on our website: read the Terms and Conditions of Sale to find out which options are available.
• • Keep communications relating to your purchase: order confirmations and emails will help you keep track of your shopping experience.
• • Contact us if you have any doubts: if you are unsure whether an offer, message or website using the My Selleria name is genuine, ask our Customer Service team for confirmation before making a payment

Have you received a suspicious offer or message in My Selleria’s name?

If you come across a website, advertisement, social media profile or communication that seems suspicious, please do not share personal or payment details or carry out any transactions until you have verified its authenticity. 

You can contact our Customer Service team directly using the details published on our official website: 

Phone +39 049 584 2151 

Email   info@myselleria.it 

If you have already made a payment or shared sensitive information in a situation you believe to be suspicious, contact your bank or payment service provider promptly for guidance on possible protective measures. If necessary, keep the available evidence and contact the relevant authorities.