Terms and conditions of sales

GIFT ITEMS

During checkout, you may choose a gift from those available. The higher the value of your order, the greater the value of free gifts offered.

 

ONLINE PURCHASES

You can purchase all the products available at My Selleria directly through our website.

Products are organised into categories and subcategories, to make browsing easier. Each product page includes a detailed description of the item and images, that can be enlarged.

PURCHASES VIA TELEPHONE

Orders can be placed via phone, by calling at +39 049 584 21 51, Mondays to Fridays, from 9.00 AM to 12.30 PM and from 2.30 PM to 5.30 PM, except Saturdays, Sundays and Public Holidays.

Before contacting us, please make a note of the product codes of those items you wish to purchase. Telephone orders can only be processed using the unique product identifier of each item.

PRICES

All prices displayed on the website include VAT and exclude shipping costs.

Important information for Orders from Outside the European Union:

Please note that VAT is not charged at the time of purchase in Italy. However, once your order will arrive at your destination, you may be required to pay import VAT, custom duties and other fees applied by your destination country.

For information about applicable charges, thresholds and import procedures, please contact your local customs authority.

ITEMS AVAILABILITY

The availability of each item is shown on the relevant product page, highlighted on the "AVAILABILITY" box when size/color/type is selected:
Immediate availability: the item is currently in stock at our warehouse, immediately ready for dispatch;
Availability in 1-3 days: the item is not currently in stock at our warehouse, and expected to be restocked within 1-3 working days from the date of your order;
Availability in 3-6 days: the item is not currently in stock at our warehouse, and expected to be restocked within 3-6 working days from the date of your order;
availability in ...: the item is not currently in stock at our warehouse, and will be restocked within the timeframe indicated on the product page.

An order is considered confirmed once the payment has been received. The restocking times above will apply from that date.

ORDER COPY AND INVOICE

Products are shipped in suitable packaging and accompanied by a copy of the order, or of the invoice.

CUSTOMER CARE

My Selleria Customer Care Service provides pre-sales and after-sales support from Monday to Friday, from 9 AM to 12.30 PM, and from 2.30 PM to 5.30 PM, excluding Saturdays, Sundays and public holidays.

You can contact our Customer Service:

• - via phone, by calling +39 049 5842151;
• - by using the from CONTACT US.

RIGHT OF WITHDRAWAL

My Selleria recognises the customer's Right of Withdrawal in accordance with current local legislation and specifically the Italian Legislative Decree No. 206/2005.

The right of withdrawal must be exercised by the customer within 14 days from the receipt of goods.
For further information, please visit the section Returns and Refunds.

The following payment methods are available:

• - Bank Transfer;

• - Credit Card;

• - PayPal.
   

Payment via Bank Transfer

• Account Holder: MY SELLERIA SRL

• Bank: BANCA SELLA S.P.A.

• IBAN: IT81Q0326822300052147947400

• BIC/SWIFT SELBIT2BXXX

As soon as we receive confirmation form the bank that the payment has been received, we will restock any items unavailable at the moment of your order, according to the times frames indicated as "AVAILABILITY". Then, we will proceed with shipping.

Payment by Credit Card and PayPal

Payments made by credit card or PayPal are processed directly through secure payment platforms and authorized circuits.
The following cards are accepted:

• - Visa;
• - Mastercard;
• - American Express.

In case of order cancellation or partial refund, the relevant amount will be credited back to the credit card or to the PayPal account used for payment.

SHIPPING

DELIVERY DESTINATIONS

My Selleria delivers to all countries within the European Union and worldwide, relying on external courier services. Shipping costs to your country are automatically calculated at checkout, once confirmed the shipping address.

SERVICE COURIERS

• UPS;
• DPD;
• FEDEX.

DELIVERY TIMES AND METHODS

My Selleria delivers its items via Couriers throughout Italy, and in the rest of the world, to EU and extra EU Destinations.

IMPORTANT NOTE FOR ORDERS TO EXTRA EU COUNTRIES
We inform you that you do not pay VAT when purchasing from Italy. However, you may be asked to pay custom fees for importing goods into your country, once the parcel arrives at destination. We recommend checking with your local Custom Office for specific costs and details, that vary in every country and depend on your country regulations.
Items of different categories and imported to different countries may be subject to different regulation, and refer to different minimum and maximum value for import.

WHAT TO DO WHEN YOUR ORDER IS DELIVERED

When your order is delivered, please check if:

• - the packaging is not damaged or wet;
• - the number of parcels matches the number of those stated on the courier's delivery document.

Any issue must immediately be reported to the courier. If no complaint or written reservation is made, the goods will be considered to have been correctly delivered.

WHAT TO DO IN CASE OF SHIPPING DAMAGE

If the packaging shows visibile signs of damage at the time of delivery, please take one of the following actions:

• A) Accept the package subject to inspection

You may accept the package, but before signing the delivery document, you must write clearly: "Accepted subject to inspection"
This will allow you to submit a compensation claim if you find out damages after opening the package.

• B) Reject the delivery

You may refuse the delivery when it is not possible to accept the package as "subject to inspection", or when the damages to the content are already and clearly visible with no need to open the packaging.